Cookie Policy


1.      Responsible entity

By way of this notice, Banco Santander S.A., a company registered at the Bank of Spain under registration number 0049, with registered offices at Santander, Paseo de Pereda, 9-12 and the Tax ID Number: A-39000013 owner of this website or application ("the Bank" or the "Publisher" indistinctly), informs the visitors to the website or users of the application, where applicable ("the Website" and "Users" or "User" respectively) about its Cookie Policy, so that they are aware of the cookies that will be used while browsing through the Website or using the App and can give their consent to them.


2.     What are cookies?

Cookies can be defined as any type of data storage and data retrieval device used in the terminal equipment of a user (computer/smartphone/tablet) when browsing the Internet, with the purpose of storing information and retrieving information that has already been stored.

Cookies can be installed either directly by the websites visited by the user or by third parties to which the website is related, giving the website knowledge of their activities on the site or on others to which this website is related, for example: the location from which users access the site, connection time, the device used (fixed or mobile), the operating system and browser used, the pages most frequently visited, the number of clicks and data concerning the user's behaviour on the Internet.

For more information on how websites and apps use cookies, please visit:



3.      Personal data protection

Under certain circumstances, the use of data storage and retrieval devices on recipients' terminal equipment, such as cookies, may involve the processing of personal data. Such data processing shall be deemed legitimate on condition that the users of the Website or App have given their consent after having been provided with clear and comprehensive information on the use of this data, in particular on the purposes of the data processing, as regards the protection of personal data.

For these purposes, it should be noted that the Cookie Policy ("Cookie Policy" ) is complemented by the privacy policy of this Website or of the App.



4.      Types of cookies used

This Website uses the following types of cookies:


4.1. Technical and strictly necessary cookies

These are cookies inserted by the Publisher that are necessary for the proper functioning of the website or to provide a service requested by the user. In this regard, personalisation or preference cookies are considered necessary in order to remember information so that the user can access the service with certain characteristics that may differentiate their experience from that of other users, such as, for example, the language or the number of results to be shown in a search.


Technical cookies include, for example, user interface customisation cookies, cookies used by the Publisher to control traffic and data communication, session identification cookies, cookies used to share content on social media, etc.


Pursuant to Art. 22.2 of the LSSI (Information Society Services and Electronic Commerce Act), users do not have to give their consent for them to be used.


The table below contains more detailed information about this type of cookie:






Incapsula DDoS Protectiona and Web Application Firewall:

cookie for linking HTTP requests to a certain session (AKA visit).

Re-opening the browser and accessing same site are registered as different visits.

In order to maintain existing sessions (ie, session cookie)



This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.

Persistent - 364 Days


This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Persistent - 364 Days


Incapsula DDoS Protectiona and Web Application Firewall:

cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.

Persistent - 364 Days


These cookies are placed to ensure that user interactions with the website are sent to the the correct server. The information generated cannot identify you as an individual.



Used for maintaining user sessions. This cookie is set by this website as it runs on the Windows Azure cloud platform. It enables web browser traffic to be kept assigned to single server during certain sections of website.



This cookie is used by the Windows Azure Application Gateway in addition to ApplicationGatewayAffinity to maintain sticky session even on cross-origin requests (information received from a resource with a different domain name).



4.2. Analytical or performance cookies

These cookies may be first-party or third-party cookies and enable the Publisher to monitor and analyse the behaviour of users when they browse the Website or use its services. These allow the Publisher to know which pages are the most and least visited, how visitors browse the site and also to analyse browsing, enabling the Publisher to make improvements based on the analysis of this usage information. The information handled does not allow the user to be identified uniquely.


Among the analytical cookies used on this Website are GOOGLE ANALYTICS cookies. GOOGLE ANALYTICS is a web analytics service provided by Google Ireland. In particular, the use of Google Analytics allows the Publisher to monitor how visitors use the Website, compile reports and help improve the Website.


If you consent to the installation of web analytics or performance cookies on your device, please note that GOOGLE ANALYTICS cookies will be installed. The installation of these cookies may result in Google Ireland making international data transfers to the United States, which may, in very isolated and specific cases, involve access to the data by US authorities for investigative and national security purposes. However, as part of our high standards of privacy compliance, we inform you that we have signed with Google Ireland and their subcontractors in the United States the Standard Contractual Clauses approved by the European Commission on 4 June 2021 as a mechanism of guarantee recognised by the GDPR with the aim of preserving the security of the data that may be the subject of an international transfer. We also take additional measures to protect the confidentiality and integrity of personal information.


The table below provides more in-depth information about these types of cookies:







This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

Persistent - 730 Days


This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

Persistent - 0 Days


This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

Persistent - 1 Day



5.     What are the legal grounds for the use of cookies?

Except in the case of strictly necessary technical cookies that do not require the User's informed consent in order to be used, the Publisher will only install cookies on the User's computer with the User's prior informed consent. In this regard, users may give their consent either by clicking on the 'Accept all cookies' button or by adjusting the settings for those cookies that the user freely chooses to accept via the cookie settings panel that the Publisher has made available to them when they first access the Website or App.



6.     Can you revoke your consent?

Once the cookies have been installed, users may withdraw their consent and delete them at any time. To do so, users can:

Use the content and privacy settings available in the browser being used while browsing the website. The following are some examples of procedures for withdrawing consent and deleting cookies, depending on the browser used:

-          Firefox:

-          Internet/Explorer:

-          Safari:

-          Opera:

-          Chrome:


Reconfigure the cookies accepted via the cookie settings panel ‌that the Publisher makes available to you at all times and which you can access via the following link:




7.      Update to the Cookie Policy and contacts

This Cookie Policy may change depending on the cookies used. In the event that new types of cookies are included for which informed consent is required, the Publisher will duly inform the User and seek their consent.

Without prejudice to the previous paragraph, the Publisher recommends that you review this policy each time that you access our website so that you are properly informed about how and for what purpose we use cookies and are aware of any changes in the type of data collected.

For any queries regarding the Cookie Policy of the Portal, Users may contact the Publisher at the following address: indicating "Cookie Policy" in the subject line.